Privacy policy

In short: MyOTASync holds your property, rate, availability and reservation data so it can keep your channels in sync. Reservations include guest details supplied by the OTA. We use that data to run the service you asked for, we do not sell it, and you can export or delete it.

What we collect

• Account data — your name, email, phone number and login credentials.
• Property data — properties, room types, rate plans, rates, availability and restrictions.
• Channel data — the identifiers and access credentials you provide so we can connect to each OTA on your behalf, plus the mapping between their rooms and yours.
• Reservation data — bookings pulled from connected channels, which include guest name, contact details, stay dates and amounts.
• Operational logs — sync activity, errors and audit records needed to diagnose problems and prove what was pushed where.

Why we hold it

To deliver the service: pushing rates and availability to your channels, pulling reservations back, computing analytics on your own data, and supporting you when a connection breaks. Channel credentials are held solely to maintain your connections and are never used for any other purpose.

Who it is shared with

• The OTAs you connect — necessarily, since syncing means exchanging data with them.
• Infrastructure providers — hosting, database and monitoring services that run the platform under contract.
• Nobody else. We do not sell, rent or share your data or your guests’ data for marketing.

Guest data and your responsibilities

For reservation data, you are the entity that decides why and how guest data is used; we process it on your instructions. You are responsible for having a lawful basis to hold guest data and for responding to guest requests. We will help you locate, export or delete records when a guest asks.

Retention

Account and property data is retained while your account is active. Reservation and log data is retained for as long as you need it operationally and to meet tax and accounting obligations, after which it is deleted or anonymised. On cancellation you can export your data, and we delete it on request.

Security

Data is encrypted in transit. Channel credentials are stored encrypted and access to production systems is restricted and logged. No system is perfectly secure; if a breach affects your data we will tell you promptly and specifically.

Your rights

Under India’s Digital Personal Data Protection Act and comparable laws you may request access, correction, erasure, or a copy of your data, and you may withdraw consent where processing relies on it. Write to hello@myhomestay.ai and we will respond within 30 days.

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Changes

If we change this policy materially we will notify account holders by email before the change takes effect.

Questions: hello@myhomestay.ai